Refund policy

Items may be returned within 30 days of delivery for a refund. To be eligible for a return, merchandise must be unworn, unused, and in its original condition. Customers are responsible for return shipping costs, and a return shipping label will not be provided. Once the returned item is received, an applicable refund will be issued to the original form of payment. Items that are worn, used, or returned outside of the 30-day window are not eligible for a refund.

To start a return, you can contact us at orders@runnermusic.com. Please note that returns will need to be sent to the following address: 

1035 Parkway Dr, Ste. 1b
Spring Hill, Tennessee 37174
United States

You can always contact us for any return questions at orders@runnermusic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@runnermusic.com.